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For further information on our products please contact us on the form below.
Need Help?
If you have a customer service related query, please kindly refer to our helpful FAQs on this page or use the contact form above to contact us.
If your query is regarding wholesale opportunities, please email sales@work-horse.com.au
Our usual business hours are Monday to Friday 9am-5pm, AWST time.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund Policy.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
- Orders are processed within 1-3 business days (excluding weekends and public holidays).
- Once processed, you will receive a shipping confirmation email with tracking details.
- All products undergo a quality inspection prior to dispatch to ensure they meet our standards.
- Standard Shipping: 3-7 business days Australia-wide
- Express Shipping: 1-3 business days Metro areas only
For more information view our Shipping Policy
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!