Welcome to Workhorse. These Terms and Conditions ("Terms") govern your access to and use of our website, including any orders or purchases made through our Shopify store. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

a. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use our website. If you are using our website on behalf of a business, you represent that you have the authority to bind that business to these Terms.

b. User Accounts

• If you create an account, you are responsible for maintaining its confidentiality.
• You agree to provide accurate and up-to-date information.
• We reserve the right to suspend or terminate accounts that contain false or misleading information or violate these Terms.

c. Prohibited Conduct

You agree not to:

• Engage in fraudulent, illegal, or deceptive activities.
• Upload harmful code (e.g., malware, viruses).
• Attempt to hack, scrape, or disrupt our website’s security or operations.
• Use automated systems (e.g., bots) to interact with our services.

a. Product Descriptions & Availability

We strive to provide accurate product descriptions, but we do not guarantee that all information is free from errors. We reserve the right to correct any errors, omissions, or inaccuracies at any time without prior notice.

b. Pricing & Payments

• Prices are listed in Australian Dollars (AUD) and are subject to change without notice.
• We accept major credit/debit cards, PayPal, and other payment methods as listed at checkout.
• All transactions are subject to fraud prevention measures.

c. Order Acceptance & Cancellations

• Workhorse reserves the right to refuse, cancel, or limit orders at its sole discretion, including orders with incorrect pricing or stock errors.
• If your order is canceled after payment, you will receive a full refund.

a. Shipping & Delivery

• We make reasonable efforts to ship orders within the estimated timeframe, but delivery times may vary due to factors beyond our control.
• Customers are responsible for any customs duties or taxes imposed by their local authorities.

For more details, please refer to our Shipping Policy.

b. Returns & Refunds

• Our Returns Policy is outlined separately on our website.
• Refunds and replacements are processed in accordance with Australian Consumer Law (ACL).

Under Australian Consumer Law, you have certain rights that cannot be excluded, including guarantees that:

• Products will be of acceptable quality and fit for their intended purpose.
• Services will be provided with due care and skill.
• You are entitled to a repair, replacement, or refund if goods/services fail to meet these guarantees.

If you experience an issue, please contact us at sales@workhorse.com.au.

All content on our website - including text, images, trademarks, and software - is owned by Workhorse or its licensors and protected by intellectual property laws. You may not use, modify, reproduce, or distribute our content without prior written permission.

• Our website and products are provided "as is" and "as available", without warranties of any kind, except as required by law.
• To the maximum extent permitted by law, Workhorse will not be liable for:
• Indirect, incidental, or consequential damages (e.g., loss of profits or data).
• Any damages beyond the amount paid for a product or service.
• This limitation does not exclude liability where prohibited under Australian law.

• Workhorse may terminate or suspend your account at any time if you violate these Terms.
• If your account is terminated, your access to our website may be restricted, and pending orders may be canceled with a refund (where applicable).

• If a dispute arises, you agree to first contact us to seek an informal resolution.
• If unresolved, disputes will be resolved through mediation or arbitration before court proceedings are initiated.

All disputes will be governed by Australian law.

Workhorse may update or modify these Terms at any time. Continued use of our website after changes are made constitutes acceptance of the new Terms.

For questions about these Terms, please contact us at: sales@work-horse.com.au

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