Effective Date: 10 March 2025

Privacy Policy

Thank you for visiting our website. This privacy policy explains how we collect, use, and protect your personal information in accordance with Australian law. By using our website, you agree to the terms outlined in this policy.

Introduction

Workhorse ("we," "our," "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.

Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities.

The types of personal information we may collect include:

  • Device Information: When you visit our website, we automatically collect information about your device, such as your web browser, IP address, time zone, and details about cookies installed on your device. As you browse, we gather information about the individual web pages or products you view, websites or search terms that referred you to our site, and how you interact with our site. This information is collected using technologies like cookies, log files, web beacons, tags, and pixels.
  • Order Information: When you make or attempt to make a purchase through our site, we collect information including your name, billing and shipping address, payment details (such as credit card numbers), email address, and phone number.

How We Use Your Personal Information

We use the collected personal information for purposes including:

  • Order Fulfillment: Processing your orders, handling payments, arranging shipping, and providing order confirmations and invoices.
  • Communication: Contacting you regarding your order or responding to inquiries.
  • Risk Management: Screening orders for potential fraud or risks.
  • Improvement and Personalisation: Enhancing and optimising our website, understanding how customers browse and interact with our site, and assessing the success of our marketing campaigns.
  • Marketing: Providing you with information or advertising related to our products or services, in line with your preferences.

Sharing Your Personal Information

We may share your personal information with third parties to assist us in using your information as described above. For example:

  • Service Providers: We engage third-party service providers for services such as payment processing, order fulfillment, and analytics.
  • Compliance and Legal Obligations: We may disclose your information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Your Rights

Under the Privacy Act 1988 (Cth), you have rights to access and correct your personal information held by us. You also have the right to complain about a breach of the APPs and how we have handled your personal information.

Contact Us

For more information about our privacy practices, to access or correct your information, or to make a complaint, please contact us by email at sales@workhorse.com.au