All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

• Orders are processed within 1-3 business days (excluding weekends and public holidays).
• Once processed, you will receive a shipping confirmation email with tracking details.
• All products undergo a quality inspection prior to dispatch to ensure they meet our standards.
• Standard Shipping: 3-7 business days Australia-wide
• Express Shipping: 1-3 business days Metro areas only

For more information view our Shipping Policy

• Shipping costs are calculated at checkout based on the weight, size, and delivery location.
• Free Standard Shipping is available for orders over $300 (if applicable).
• Express delivery may incur additional fees.
  
  Here are the full details of our Shipping Policy.

Free Standard Shipping is available for orders over $300 (if applicable).

• Workhorse currently does not ship internationally.
• For bulk or business orders outside Australia, please contact us at sales@workhorse.com.au

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund Policy.

You can request a refund in accordance with our Returns Policy. For a detailed overview of eligibility and timeframes, please refer to our Refund Policy.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

If the order didn’t qualify for free shipping, the customer is responsible for the return shipping costs in the case of a refund.

Read more in our Refund Policy.

If the order qualified for free shipping, the customer is still responsible for the return shipping costs in the case of a refund.

Read more in our Refund Policy.